Spark Response is one of the UK's most respected providers of customer contact centre and eCommerce order fulfilment services.
Our fulfilment centre handles a vast and varied range of products of all shapes and sizes for our diverse client base, despatching everything from small parcels to online and home shopping customers, to multi-carton, pallet and full trailer orders to our clients' trade and retail replenishment customers.
We like to think of ourselves as a partner, not a supplier. Every element of every campaign is precisely planned and executed; every implementation completely bespoke and each handled with the same kind of devotion on which we have come to pride ourselves.
Our blended inbound and outbound contact centre provides tangible support to our fulflment operation, adding real value to our clients and their customer relationships.
We believe that excellent customer service is vital to the continued success of our clients. From order taking to aftercare, enquiries handling to complaints management, our team works hard to ensure the customer experience is managed effectively and efficiently.
Through our sister company, Spark Etail, we operate our own eCommerce retail brands, with an in-house marketing, web development and buying team providing a natural extension to our core fulfilment and contact centre operation.
For more on what we can do for your business, please read on or drop us a line, we'd be delighted to discuss your requirement.
Get a brief insight into Spark, as we show you round our contact centres in our first ever video tour, filmed on site at Spark in February 2011. Find out more about what we do and feel free to get in touch for further information.
SPARK STAFF SCOOT THE COMMUTE 17th MAY 2013
Staff at Spark have found a fun alternative to walking since partnering with Micro Scooters a year ago.
Micro Scooters Ltd, distributors of one of the UK’s most popular scooter ranges, offer free and discounted scooters to Spark’s fulfilment, call centre and office staff to allow them to become familiar with the product and provide useful feedback.
Spark’s Deputy Operations Manager Phil Robertson, who leads the Micro Scooters fulfilment team, said: “The staff absolutely love the products and think they’re great fun. We’ve also found that they’re a great benefit to the operation too - they’re especially good for cutting down on travelling time between units, and even around the fulfilment centre when there are no fork-lift trucks in operation.”
50 CALL CENTRE JOBS CREATED BY BT WIN POSTED: 17th APRIL 2013
Spark is to provide customer call centre support to telecoms giant BT.
The win marks a strategic re-entry into the telecoms market for Spark as Managing Director Peter Slee explains: “Working in competitive, highly regulated and compliance-driven markets with leading global brands is very much part of our legacy at Spark. We enjoyed eleven successful years delivering campaigns for clients in the energy and telecoms sectors up until 2011. During this time, we provided a fully dedicated, large-scale, blended inbound and outbound contact centre offering which could include 50 to 100 seats for a single client."
The win also signifies the creation of up to 50 new jobs. Visit the JOBS section for details.