5 free tools to visualise customer service data
Customer service leaders aren’t robots. We can’t easily see patterns or trends amongst sheet after sheet of data, KPI metrics or even blocks of text. Instead, we turn to graphs or charts to summarise those patterns so we can accurately report on customer service activity and performance. Here are 5 free tools you can use which will turn your data into stunning and engaging visuals to present to your colleagues, teams, and leaders.
Sway is a new reporting app from Microsoft Office that make others think you have some amazing photoshop skills. Sway allows customer service leaders to make interactive reports, complete with charts, videos, online content and even social media posts. Even better, Sway reports are responsive, so they’ll look perfect on phones, laptops, tablets or desktops. Great for presenting data on the move.
Price : Free for Office 365 users
Zoho Reports is a free form tool that boasts 1 million users and 10 million reports and dashboards. You can upload data from almost any source including in house business applications, and easily create a visual summary with a simple drag and drop interface. With Zoho you can also embed your reports on websites, intranets, blogs or applications for wider business use.
Price : Free for two users with paid for options for 5 + users starting at $50/month
Google Charts provides most of the commonly used chart types, and renders them as interactive charts in HTML5/SVG format for compatibility on desktop or iPhone / Android devices. You can see an interactive gallery of the charts Google Charts produces here
Price : Free
Datawrapper allows users to import data from Excel, CSV, PDF or web formats, and create data visualisation in 10 of the most common chart types. These include bar charts, column charts, line charts, donuts, pies and various others, and also has maps in beta mode. There’s a gallery of charts created in Datawrapper here.
Price : Free
My personal favourite, Infogram is super easy to use and can be used to create fantastic looking charts, reports and even infographics online. There’s a free and paid version which as you’d expect gives you access to tonnes of additional features, icons and more, but the free version is still packed with great layouts and templates. You can see a range of charts designed on Infogram here.
Price : Free
Author : Stuart Anderson
As Marketing Manager at Spark Response Stuart drives all internal and external communications. Stuart works closely with operational managers to transfer their years of knowledge into valuable whitepapers and blog posts. Connect with Stuart: