BRIEF HISTORY OF OUR CONTACT CENTRES

The inbound contact centre at Spark first opened in 1988, six years after our business was founded as a specialist in direct mail fulfilment.

Over the next few years, we developed a fast-growing contact centre offering - primarily to handle brochure request calls. With more and more customers wanting to deal with companies over the phone, the world of home shopping was emerging. Spark was sharing a shift in our clients' business trends and we moved with the times, developing as the industry evolved further with the growth of online home shopping.

Today, we handle calls on behalf of some of the UK's best-known eCommerce brands.

Our outbound division opened in 2000 and our dedicated team has been dialling for a wide range of clients selling products and services across multiple vertical sectors for over ten years.

LOCATION - "THE PLACE TO BE FOR UK CALL CENTRES"

A survey conducted in 2010 revealed that the North East has the most popular regional accent when it comes to dealing with UK call centres. The region has relied on its warm and friendly dialect to allow its contact centre industry to thrive.

We're based right at the heart of that industry on Follingsby Park - a secure and modern business park in Gateshead, accessible by two major motorways, an international airport and two national rail stations... (read more)

WHAT WE DO

Our contact centres offer a range of services from inbound customer service to outbound sales and telemarketing, delivering enhanced customer relations, reduced price per order, increased sales, reduced price per acquisiton and much more... (read more)

CLIENTS

We work with businesses of all sizes from privately-owned and fast-growing businesses to globally-recognised brands. Our current client base includes Toys R Us, Scottish Power, FitFlop, Red Direct and Cancer Research UK... (read more)

PEOPLE

We currently employ around 200 people across our contact centres, fulfilment centres and offices. This figure doubles during our seasonal peaks. We're a dedicated investor in people and can boast average staff tenure levels of six years across our business... (read more and meet the management team)

RECRUITMENT

As a major employer in the North East, we are always on the lookout for new members of the team, with positions in customer service, outbound sales, warehousing and fulfilment being regularly announced... (read more)

ACCREDITATIONS

Spark is complaint with the Payment Card Industry's Data Security Standard and operates fully ISO-accredited Quality Management and Environmental Management Systems... (read more)

PARTNERS

We work with a number of third parties who help us to add value to what we do. Our partners provide us with Network Infrastructure Resilance and Disaster Recovery, eCommerce web development solutions, global logistics, bespoke packaging products, industry accreditations and an integrated PR and Marketing strategy... (read more)