As an outsourced service provider, it is vital that people, security, quality and the environment are always at the forefront of what we do. Having accreditations, compliance certificates and memberships means that our clients can share in and benefit from best practice.

ISO 9001:2008

Quality Management

Spark has a dedicated Quality Team, responsible for maintaining and controlling our Quality Management System, ensuring that all business procedures conform to the ISO 9001:2008 standard, and a team of Departmental Auditors constructively evaluate all internal processes”

“It is our policy to enhance customer satisfaction by delivering our promises, whilst striving to continually improve the quality of our service. Quality checks are completed for all operational processes from order taking to the despatch of goods ensuring that adequate controls are in place. Detailed work instructions have been written ensuring there is no ambiguity surrounding key processes. Through continuous communication to department representatives, relevant quality documentation is available to all staff at all levels.

ISO 14001:2004

Environmental Management

Spark Response is committed to reducing our carbon footprint and becoming a greener business. We are proud to have become one of the first companies in our industry to operate a fully ISO 14001:2004 accredited Environmental Management System.

As part of our Environmental Plan, we aim to reduce our carbon footprint by promoting recycling and energy saving initiatives around the business.

Investors in People

As a people-oriented company, Spark has been a recognised Investor In People since 2000. The standard helps us not only to enhance the working environment for our employees, but also to continually improve performance.