Care Sector Customer Service Experts

Spark Response is one of the UK’s most respected contact centre service providers. Specialising in multi-channel inbound customer service and contact handling, we boast industry leading client and employee tenure.

Although our roots have been in ecommerce since 2001, our customer care experience covers a vast range of sectors including charities, health & wellbeing and most recently the care sector. The empathy and warmth of our award-winning customer service agents lends itself perfectly to dealing with sometimes difficult conversations with relatives and loved ones.

TRUSTED BY CARE SECTOR LEADERS

Barchester Healthcare has been delighted to have worked with Spark Response for a number of years now as they provided support to our homes as the first point of contact when someone is looking for care. 

Searching for a care home is clearly such an emotional time for all those involved and we (Barchester) needed to be sure that every call that was received was treated with the very highest standard of customer care and understanding.  The dedicated Barchester team based within Spark provide the very highest level of person centred care to all those families calling our homes and they frequently go above and beyond to ensure they receive the very best attention.  Also, by ensuring that other calls that homes may need to handle are re-directed to alternative areas of the business allows our teams within the home to focus on providing exceptional care to all residents living with us and to supporting their families.

The account management offered by Spark has been second to none.  They continually explore different and more efficient ways of working – continually looking for ways that we can perhaps improve the customer journey.   Their desire to truly make a difference to our customers has been extraordinary and incredibly re-assuring.  In summary, thanks to the senior team within Spark and our dedicated team within the call centre, we have always known anyone who contacts one of our homes and speaks to our dedicated team is in very safe hands.

Beverley Macauley

Sales & Marketing Project Manager, Barchester Healthcare

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