Bureau Call Centre Services

Completely flexible with unrivalled scalability

Our bureau call centre is ideal for brands or retailers who experience smaller, infrequent, or seasonal contact volumes. Simply pay per contact, and benefit from a hugely experienced team of advisors

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The Bureau Contact Centre

Our bureau contact centre is a ‘shared desk’ call centre which specialises in providing customer service support exclusively to brands, retailers and eCommerce operators. Made up of up to 70 advisors depending on the time of year, our bureau call centre scales up and down throughout the year to meet the volume demands of our clients.

The bureau call centre is a shared resource used across multiple clients. Each experienced contact centre advisor is trained to handle various inbound customer service campaigns, and using skills based call routing, we can direct particular types of calls to certain advisors based on their knowledge, skill level, and even personality type.

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Why use the bureau?

The bureau contact centre is well suited to campaigns which deliver mixed volumes throughout the day, week, or month or year. If your current call centre advisors are under utilised for long periods, outsourcing customer care makes sense. Bureau contact handling fees are simply dependant on call volumes, giving total pricing flexibility.

The bureau call centre removes the risk, cost, and associated management time and resource from operating an in house customer service department. Our bureau is available year round, for short term campaigns, or to cover overflow, peak periods, or out of hours needs.


6 reasons the bureau contact centre is perfect for you

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Completely flexible contact handling for brands and retailers
Multichannel contact handling across voice, email, SMS, web chat and social media
Ideal for smaller or irregular contact volumes year round
Integration with clients own systems and platforms. No set up costs.
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Available for year round, overflow, or out of hours coverage
Variable rather than fixed costs. The bureau provides a cost per contact model

Years is the average tenure of our bureau advisors

Years is our longest client partnership

Advisors make up the bureau team

Customer contacts handled per year

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