Business Process Outsourcing

Award Winning Inbound Call Centre Services

Specialists in inbound call centre and customer service management, Spark Response helps brands and retailers to deliver a seamless customer experience across multiple contact channels through flexible and scalable operations.

Multi-channel

True multichannel contact handling across phone, email, social media, SMS and webchat using industry leading software to improve the customer experience.

Bespoke

No two campaigns are the same. We treat every client individually, tailoring our systems, reports and operating models to meet your exact needs.

Experts

Our inbound contact centre advisors have an average tenure of over  9 years. You won’t find a more reliable inbound contact team. Anywhere.

DRTV Contact Centre

Ensuring your media and DRTV campaigns deliver results

Complaint Resolution

Ensuring an unhappy customer isn’t a lost customer

Bureau Call Centre

An ideal solution for managing lower or irregular contact volumes

eCommerce Customer Service

Order tracking, returns processing, and order support for online shoppers

Out Of Hours Support

Extend your operating hours with a simple outsourced contact handling solution

Dedicated Call Centre

Flexible contact handling with dedicated advisors for large contact volumes

Customer Services

Outsourced customer service support for brands and retailers

Booking lines

Ticket, travel, event and sales booking lines for your business

Overflow Contact Handling

Extend your daily contact handling capacity with a trusted overflow partner

Brands we work with

Choose your operating model

Bureau Contact Centre

A shared resource across multiple brands
From £400 / month
  • Manage up to 250 contacts per day
  • Pay per contact – Variable cost model
  • Ideal for irregular contact volumes
  • Available 8am-8pm 7 days/week
  • Up to 70 advisors available
  • Zero set up costs*
  • Suite of operational reports provided
  • Single point of contact support
Get Started

Dedicated Contact Centre

Multiple advisors dedicated to your brand
£ dependant on team size
  • Manage 250 – 7000 contacts per day
  • Pay per advisor – fixed cost model
  • Ideal for consistent contact volumes
  • Available 24/7
  • From 3 – 200 dedicated advisors available
  • Zero set up costs*
  • Bespoke reports
  • Dedicated account manager
Get started

Blended Contact Centre

Dedicated plus bureau for unlimited flexibility
£ dependant on volumes
  • Manage 250 – 7000 contacts per day
  • Pay per advisor and/or per contact
  • Ideal for inconsistent contact volumes
  • Available 24/7
  • From 3 – 200 advisors + bureau
  • Zero set up costs*
  • Bespoke reports provided
  • Dedicated account manager
Get Started

*No set up costs are charged based on a standard integration into our current and existing contact platforms. Where Spark Response must invest in additional or non standard technology to support any specific requirements, set up charges may apply.

Let's Talk - Get in Touch


Give your customers an award winning customer experience.

Get in touch to learn more about our flexible, scalable contact centre services.

T : 0191 495 9931