Choose the inbound contact centre operating model that works for you

Bureau Contact Centre

A shared resource across multiple brands
From £400 / month
  • Manage up to 250 contacts per day
  • Pay per contact – Variable cost model
  • Ideal for irregular contact volumes
  • Available 8am-8pm 7 days/week
  • Up to 70 advisors available
  • Zero set up costs*
  • Suite of operational reports provided
  • Single point of contact support
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Dedicated Contact Centre

Multiple advisors dedicated to your brand
£ dependant on team size
  • Manage 250 – 3000 contacts per day
  • Pay per advisor – fixed cost model
  • Ideal for consistent contact volumes
  • Available 24/7
  • From 3 – 200 dedicated advisors available
  • Zero set up costs*
  • Bespoke reports provided
  • Dedicated account manager
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Blended Contact Centre

Dedicated plus bureau for unlimited flexibility
£ dependant on volumes
  • Manage 250 – 3000 contacts per day
  • Pay per advisor and/or per contact
  • Ideal for inconsistent contact volumes
  • Available 24/7
  • From 3 – 200 advisors + bureau
  • Zero set up costs*
  • Bespoke reports provided
  • Dedicated account manager
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*No set up costs are charged based on a standard integration into our current and existing contact platforms. Where Spark Response must invest in additional or non standard technology to support any specific requirements, set up charges may apply.