Dedicated Contact Centre

Specially trained advisors dedicated to your brand

Our multi skilled contact centre can provide dedicated contact centre advisors to support your customers. Available 24/7 to cover phone, email, web chat and social media interactions.

Why outsource to Spark Response?


Remove fixed employment costs

and switch to a variable cost model


Reduce IT and infrastructure costs

Take advantage of our systems


Remove the costs of recruitment and training

That becomes our responsibility


Increase flexibility and scale

We flex based on the needs of our clients


Increase your operating capacity

Transfer all or selected contacts to us


Get a single view of your customer

Via our multichannel contact platform


Extend your opening hours

Pass contacts to us overnight


Benefit from experience

Our advisors average 9 years with us

Retail and eCommerce Specialists

eCommerce Customer Service

Ensuring online shoppers get the help they need

DRTV & Media Response

Ensuring orders are placed following media campaigns

Complaint Resolution

Ensuring unhappy customers remain as customers

Booking lines

Ticket sales, order bookings, appointments and more

How much will it cost?

Get a quote