eCommerce Customer Service

Award winning customer service solutions for eCommerce

As many as 30% of all online sales require eCommerce customer service support. An essential part of the overall customer experience, our award winning outsourced eCommerce customer service is available on either a shared or dedicated basis

Reduce Customer Service Costs

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Seamlessly manage variable contact volumes

Improve the customer experience

Benefit from an award winning team and culture

eCommerce Customer Services

eCommerce customer service outsourcing

Every eCommerce client is different. They have different platforms, CRM’s, order management systems, and different carrier partnerships. That’s why we provide a bespoke and unique service to each and every client. There is no one size fits all in eCommerce

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All our advisors are trained specifically by you to your customer service standards

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We can utilise or integrate with your own CRM, order management, payment gateways, and eCommerce software

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Our multichannel contact platform seamlessly manages calls, emails, webchat and social media interactions
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The same platform captures call outcomes and produces a range reports to drive intelligence
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We process credit card information securely – fully PCI DSS compliant
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We can offer cross sell, up sell, and alt sell services in line with your objectives
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We can process returns, manage carrier claims, and handle complaints effectively
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Simply, we are the voice of your brand, and can be trusted as such to deliver a premium customer experience

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