eCommerce Customer Service
Award winning customer service solutions for eCommerce
As many as 30% of all online sales require eCommerce customer service support. An essential part of the overall customer experience, our award winning outsourced eCommerce customer service is available on either a shared or dedicated basis
Reduce Customer Service Costs
Seamlessly manage variable contact volumes
Improve the customer experience
Benefit from an award winning team and culture
eCommerce customer service outsourcing
Every eCommerce client is different. They have different platforms, CRM’s, order management systems, and different carrier partnerships. That’s why we provide a bespoke and unique service to each and every client. There is no one size fits all in eCommerce
All our advisors are trained specifically by you to your customer service standards
We can utilise or integrate with your own CRM, order management, payment gateways, and eCommerce software
Our multichannel contact platform seamlessly manages calls, emails, webchat and social media interactions
The same platform captures call outcomes and produces a range reports to drive intelligence
We process credit card information securely – fully PCI DSS compliant
We can offer cross sell, up sell, and alt sell services in line with your objectives
We can process returns, manage carrier claims, and handle complaints effectively
Simply, we are the voice of your brand, and can be trusted as such to deliver a premium customer experience
Which operating model is best for you?