Outsourced Customer Services

Delivering a first class, award winning customer experience

Outsourced customer services to attract and retain loyal customers. It’s essential that any customer service operation is flexible, scalable, and able to meet the demands of todays multichannel customer.

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Customer Insight

Our systems allow us to report on the reason customers are contacting you to help improve the customer service experience
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Actionable Data

We provide detailed management information reports that help drive business improvements

Market leading Systems

Our market leading multichannel contact platform can give us a single view of your customer
Outsourced Customer Service

The benefits of outsourced customer service

Outsourcing some or all of your customer service provides a range of functional and financial benefits for organisations of all sizes and across many sectors:

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Remove fixed employment costs

and switch to a variable cost model

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Reduce IT and infrastructure costs

Take advantage of our systems

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Remove the costs

of recruitment and training. That becomes our responsibility

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Increase flexibility and scale

We flex based on the needs of our clients

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Increase your operating capacity

Transfer all or selected contacts to us

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Get a single view of your customer

Via our multichannel contact platform

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Extend your opening hours

Pass contacts to us overnight

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Benefit from experience

Our advisors average 9 years with us

How can Spark Response help?

Spark Response can work in any number of operating models to support your business. With each client being unique, we offer a bespoke and flexible service to cater for wide and varied requirements

Bureau Team

A shared resource across multiple clients, the bureau provides flexible customer service support. Ideal for irregular or low to medium call volumes.

Dedicated Team

A team of advisors exclusively for your brand. Remove the headache of managing internal teams, systems, and facilities, or simply grow the number of advisors on your campaign

Blended Model

A dedicated team with the additional benefit of the bureau for unlimited flexibility, scale for growth,  and cost efficiency

Overflow/Out of Hours

Extend the operating hours of your customer service lines on a flexible, and effective basis using our bureau or dedicated teams. Available up to 24/7