Outsourcing Contact Center

Award Winning UK Based Contact Centre Outsourcing for Brands and Retailers

Spark Response is one the UK’s most respected contact center outsourcers. Specialising in multi-channel inbound customer service and contact management, we boast industry leading client and employee tenure.

Scalable

We specialise in working with brands and retailers with seasonal or unpredictable contact volumes. We offer flexible, scalable operating models to cater for variable volumes.

Bespoke

Every client is unique. We approach every client or campaign individually, and take the time to understand the business and customer experience objectives long before planning a migration strategy.

Experts

We’re proud to boast industry leading client and employee tenure. We’ve managed the customer service operations for one of the UK’s best known retailers for over 13 years. Our people are experts.

DRTV Contact Centre

Ensuring your media and DRTV campaigns deliver results

Complaint Resolution

Ensuring an unhappy customer isn’t a lost customer

Bureau Call Centre

An ideal solution for managing lower or irregular contact volumes

eCommerce Customer Service

Order tracking, returns processing, and order support for online shoppers

Out Of Hours Support

Extend your operating hours with a simple outsourced contact handling solution

Dedicated Call Centre

Flexible contact handling with dedicated advisors for large contact volumes

Customer Services

Outsourced customer service support for brands and retailers

Booking lines

Ticket, travel, event and sales booking lines for your business

Overflow Contact Handling

Extend your daily contact handling capacity with a trusted overflow partner

Brands we work with

Choose your operating model

Bureau Contact Centre

A shared resource across multiple brands
From £400 / month
  • Manage up to 250 contacts per day
  • Pay per contact – Variable cost model
  • Ideal for irregular contact volumes
  • Available 8am-8pm 7 days/week
  • Up to 70 advisors available
  • Zero set up costs*
  • Suite of operational reports provided
  • Single point of contact support
Get Started

Dedicated Contact Centre

Multiple advisors dedicated to your brand
£ dependant on team size
  • Manage 250 – 7000 contacts per day
  • Pay per advisor – fixed cost model
  • Ideal for consistent contact volumes
  • Available 24/7
  • From 3 – 200 dedicated advisors available
  • Zero set up costs*
  • Bespoke reports
  • Dedicated account manager
Get started

Blended Contact Centre

Dedicated plus bureau for unlimited flexibility
£ dependant on volumes
  • Manage 250 – 7000 contacts per day
  • Pay per advisor and/or per contact
  • Ideal for inconsistent contact volumes
  • Available 24/7
  • From 3 – 200 advisors + bureau
  • Zero set up costs*
  • Bespoke reports provided
  • Dedicated account manager
Get Started

*No set up costs are charged based on a standard integration into our current and existing contact platforms. Where Spark Response must invest in additional or non standard technology to support any specific requirements, set up charges may apply.

Get a quote for your contact centre requirements

Here’s 5 reasons we should be talking about your contact centre requirements

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Our inbound team has an average tenure of over 9 years

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We offer a range of cost effective models for managing any volumes

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Completely scalable and flexible services

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We've won awards for our culture and operations

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Our multichannel contact platform will enhance your customer experience and give you the management info you need