Call Centre Helper ask us how to deal with contact centre underperformers
Our friends at Call Centre Helper recently spoke to our head of consumer sales, Dawn Ferris-Lawson about managing underperformers in the contact centre. We’ve all experienced those individuals who simply haven’t quite met the standards expected of them. Typically, managing underperformers takes up a disproportionate amount of time, which can mean the rising stars or high performers get neglected.
Read our 9 tips over at Call Centre Helper.