Call Centre Helper ask us how to deal with contact centre underperformers
Our friends at Call Centre Helper recently spoke to our head of consumer sales, Dawn Ferris-Lawson about managing underperformers in the contact centre. We’ve all experienced those individuals who simply haven’t quite met the standards expected of them. Typically, managing underperformers takes up a disproportionate amount of time, which can mean the rising stars or high performers get neglected.
Read our 9 tips over at Call Centre Helper.
Author : Stuart Anderson
Marketing ManagerAs Marketing Manager at Spark Response Stuart drives all internal and external communications. Stuart works closely with operational managers to transfer their years of knowledge into valuable whitepapers and blog posts. Connect with Stuart: