Spark Response Blog

Our take on all things eCommerce and Customer Experience

3 Customer Service Predictions for 2017

What better way to kick off our blog in the new year, than a textbook "predictions of 2017" post. Don't worry though, these aren't some unrealistic, robot and AI infused predictions, these actionable points will guide you through the coming year in customer service...

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4 tips to deliver customer excellence on Black Friday

Black Friday 2016 is coming. Over £1.1bn was spent online on Black Friday 2015, and whilst the public hysteria we saw in 2014 was not repeated, there is clearly a large demand for the event from UK consumers, with many retailers last year reporting sales lifts in...

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