Spark Response Blog

Our take on all things eCommerce and Customer Experience

Spark Response To Sponsor the eCommerce Awards for Excellence

  The eCommerce Awards for Excellence are to eCommerce what the Oscars are to movies. An annual event held in Central London, the prestigious awards bring together some of the largest and most exciting eCommerce brands in the UK. In 2017 Spark Response will once again...

read more

3 Takeaways from the UK Customer Satisfaction Index

  The Institute of Customer Service produces an annual review of customer satisfaction in the UK. This hugely respected publication covers all sectors, from retail and eCommerce through to travel, banking and utilities, and identifies key trends and topics in UK...

read more

3 Customer Service Predictions for 2017

What better way to kick off our blog in the new year, than a textbook "predictions of 2017" post. Don't worry though, these aren't some unrealistic, robot and AI infused predictions, these actionable points will guide you through the coming year in customer service...

read more

Merry Christmas from all of us at Spark Response

Everyone at Spark Response would like to wish our clients, suppliers, colleagues and friends a very merry Christmas and a Happy New Year. Image beautifully captured by our very own multi talented contact centre campaign manager, Bobby White....

read more