Spark Response Blog

Our take on all things eCommerce and Customer Experience

Spark Response To Sponsor the eCommerce Awards for Excellence

The eCommerce Awards for Excellence are to eCommerce what the Oscars are to movies. An annual event held in Central London, the prestigious awards bring together some of the largest and most exciting eCommerce brands in the UK. In 2017 Spark Response will once again... read more

3 Takeaways from the UK Customer Satisfaction Index

The Institute of Customer Service produces an annual review of customer satisfaction in the UK. This hugely respected publication covers all sectors, from retail and eCommerce through to travel, banking and utilities, and identifies key trends and topics in UK... read more

3 Customer Service Predictions for 2017

What better way to kick off our blog in the new year, than a textbook “predictions of 2017” post. Don’t worry though, these aren’t some unrealistic, robot and AI infused predictions, these actionable points will guide you through the coming... read more

Merry Christmas from all of us at Spark Response

Everyone at Spark Response would like to wish our clients, suppliers, colleagues and friends a very merry Christmas and a Happy New Year. Image beautifully captured by our very own multi talented contact centre campaign manager, Bobby White.   Can our award... read more

4 tips to deliver customer excellence on Black Friday

Black Friday 2016 is coming. Over £1.1bn was spent online on Black Friday 2015, and whilst the public hysteria we saw in 2014 was not repeated, there is clearly a large demand for the event from UK consumers, with many retailers last year reporting sales lifts in... read more

Massive growth in customer service outsourcing

£706m now spent on UK Outsourced Customer Services, a jump from £62m in just twelve months. According to the Arvato UK Outsourcing Index, there has been an incredible increase in the number of brands outsourcing customer service operations here in the UK.... read more

We’re a finalist in the eCommerce Awards

This morning we received the exciting news that Spark Response has been included as a finalist in the prestigious eCommerce Awards for Excellence. We’re nominated in the ‘Best eCommerce Customer Service’ category, for our work with our amazing... read more