Spark Response Blog

Our take on all things eCommerce and Customer Experience

4 tips to deliver customer excellence on Black Friday

Black Friday 2016 is coming. Over £1.1bn was spent online on Black Friday 2015, and whilst the public hysteria we saw in 2014 was not repeated, there is clearly a large demand for the event from UK consumers, with many retailers last year reporting sales lifts in...

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Massive growth in customer service outsourcing

£706m now spent on UK Outsourced Customer Services, a jump from £62m in just twelve months. According to the Arvato UK Outsourcing Index, there has been an incredible increase in the number of brands outsourcing customer service operations here in the UK.  According...

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We’re a finalist in the eCommerce Awards

This morning we received the exciting news that Spark Response has been included as a finalist in the prestigious eCommerce Awards for Excellence. We're nominated in the 'Best eCommerce Customer Service' category, for our work with our amazing client, Micro Scooters....

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Spark Response becomes one of the first adopters of Hive.hr

Spark Response has entered 2016 with two exciting new contracts and has become the first contact centre operator to adopt Hive.hr, a cloud based employee engagement platform that allows employers to measure, understand and improve employee engagement. Hive.hr is a...

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The Entrepreneurs Forum Interviews Spark MD Peter Slee

The Entrepreneurs forum recently sat down with our Managing Director Peter Slee to discuss his early career, his move to entrepreneurship, challenges he's faced at the helm of Spark Response, employee engagement and the future. Read the interview here  The...

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5 free tools to visualise customer service data

Customer service leaders aren't robots. We can't easily see patterns or trends amongst sheet after sheet of data, KPI metrics or even blocks of text. Instead, we turn to graphs or charts to summarise those patterns so we can accurately report on customer service...

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