Our PeopleMeet the management team
We have a dynamic and progressive management team with a stakeholder and ‘family business’ mentality. Our directors and senior managers are a hugely experienced and talented team, who bring their own skills and expertise to our business and add value to the service we provide to our clients and their customers…
Peter became managing director of Spark Response in 2006, having joined the business in 2003. Responsible for the ultimate performance of the business, he works with the board and senior management team; focusing on clients and the team and is heavily involved in ensuring a culture revolving around business growth, innovation and staff engagement. Prior to joining Spark, Peter spent approaching 20 years in Banking, initially in branch management and then leading the development of TSB’s telephone banking channel, then 5 years building the ntl cable business in the UK.
Noel joined Spark Response in 2007 with over 20 years of senior management experience in the outsourced industry. Noel has board level responsibility for all operational areas of our contact centre and order fulfilment services, and works closely with all operational heads to ensure the business is operating efficiently and cost effectively. Noel is also Managing Director of our sister company, Spark Etail, which operates the online retailers including www.ethical superstore.com
Head of IT
Martin has been with Spark Response since 1998, joining initially as a support analyst, and since then, has gained a huge amount of experience in the technology and software side of the outsourced contact centre and fulfilment sector. Now in his role as Head of IT, Martin is ultimately responsible for the infrastructure of our own IT systems and managed partnerships, as well as ensuring the smooth integration and optimisation of our operation specific software and technology used throughout our operations.
HR and Training Manager
Stuart joined Spark Response in 2000 as a sales advisor before moving on to Senior Advisor and Team Manager roles within the Contact Centre. Relocating to the Human Resources department in 2006, Stuart became the company’s Training Manager. Now in his current role of Human Resources and Training Manager, Stuart is responsible for the development, implementation and management of policies relating to the effective use of personnel, as well as guiding on all employee rights and responsibilities.
General Manager, Spark Etail
As General Manager of Spark Etail, Peter is responsible for the performance of our eCommerce brands including Ethical Superstore, Natural Collection, and Spirit of Nature. Peter heads up a team of eCommerce specialists in buying, merchandising, sales, marketing, web development and design. Peter initially joined Ethical Superstore as an IT developer, before the assets of the business were acquired by Spark Response. Peter joined the Senior Management Team in 2014.
Contact Centre Manager
Joining Spark Response in 2001 as an advisor in our 160 seat B&Q campaign, Trevor has since progressed to team leader, before he became performance and development manager in 2008. In the role, Trevor excelled, being awarded two Centre Hero Awards in 2009. Now in his role as Inbound Contact Centre Manager, Trevor has built a hugely experienced team around him, the average tenure of his team is over 9 years. Trevor is responsible for ensuring service level performance across all inbound clients.
Group Financial Controller
Michael Joined Spark Response in 2010 as accounts assistant, and was quickly promoted to the role of Management Accountant in 2011. Now in his role as Group Financial Controller, Michael is responsible for all budgets and forecasts as well as the daily management of the finance team producing all profit and loss accounts, balance sheets, and overseeing the payroll function at Spark Response, as well as our sister company Spark Etail, which operates the online retailers including www.ethicalsuperstore.com
Head of Strategic Projects
Now in his 2nd spell at Spark Response, Kevin is responsible for all strategic projects at Spark Response relating to innovation, continuous improvement, or operational development. Kevin is currently managing a diverse portfolio of projects, delivering real business change and executing the company’s strategy. Projects underway involve: CRM, ERP, BI, IT Infrastructure,telephony platforms and Office 365.
Partner Services Manager
Alison joined Spark Response in 2004, and has over 18 years experience in the outsourced contact centre and fulfilment industry. Alison initially managed a dedicated contact centre on behalf of B&Q, which operated over 160 seats, before moving to her current role of Partner Services Manager in 2006. Supported by a team of partner managers and partner support managers, Alison’s role is to ensure that all clients are receiving the best possible level of service from Spark Response.
Business Development Manager
Natalie has been with Spark Response for 15 years, and has over 19 years of experience in the outsourcing sector. Joining Spark Response as a partner manager to oversee some of our key client accounts, Natalie became Business Development Executive in 2006, before joining the senior management team as Business Development Manager in 2009. Natalie’s primary focus is to successfully integrate new clients into the Spark Response operation.
Viv joined Spark Response in 1998 as a team leader for one of our large mail clients. Since then, she’s lead the build and transition of a warehouse operation from a 38k sq ft shared facility into a 75k sq ft dedicated unit for a major toy retailer. As Operations Manager Viv oversaw 12 successful years of warehousing and fulfilment for a major eCommerce client, and has most recently been promoted to Commercial Manager, which sees her take all operational control of our warehouse operations.