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PETER SLEE
MANAGING DIRECTOR
Peter came to Spark in May 2003 as Operations Director, with overall responsibility for achievement of service levels and client satisfaction across all partner programmes. He moved into the role of Managing Director in October 2006.
Prior to joining Spark, Peter held the role of Deputy Managing Director of a leading
North East based outsourced contact centre services provider and also has extensive senior management experience within the Digital TV, telephony and financial services sectors.
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NOEL LAMBERT
OPERATIONS DIRECTOR
Noel joined Spark in January 07 with over 20 years of senior management experience in the outsourced industry, most recently as Operations Director at Two-Ten Communications Ltd (part of the Press Association). Prior to that Noel was Regional General Manager for WH Smith Business Supplies responsible for the North of England and Scotland (the original business behind the "Niceday" office supplies brand which is now known as Office Depot).
Noel has Board responsibility for Contact Centre and Fulfilment Services with a strong focus on ensuring cost effective and efficient customer service operations.
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TREVOR FLACK
INBOUND CONTACT CENTRE MANAGER
Trevor came to Spark in 2001, when he worked on a major dedicated contact centre campaign. One of the key members of the team, he worked through the ranks to team leader, where his core focus was on quality and performance development.
His dedication to improving service levels to our clients took him to the position of Performance Development Manager in 2008 – a role that lead him to win two Call Centre Hero Awards in 2009. Trevor now heads-up the inbound contact centre team and has overall responsibility for developing service levels, quality, efficiency and utilisation.
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DAWN FERRIS-LAWSON
OUTBOUND CONTACT CENTRE MANAGER
Dawn comes to Spark with a wealth of experience in the contact centre industry, having previously held management positions within National Rail Enquiries, 2Touch and Garlands Call Centres.
Dawn heads up our outbound sales team with a focus on maximising sales and quality for our outbound clients and providing a structured development network for advisors through continual training and coaching. |
ALISON RAINE
PARTNER SERVICES MANAGER
Alison looks after our Partner Services department, with a core focus on client relationship development with the support of a team of dedicated account managers.
Alison has been with Spark for over ten years and previously held the position of Contact Centre Operations Manager, looking after 150 agents in our dedicated B&Q Contact Centre. She moved into the role of Partner Services Manager in January 2006. |
NATALIE SEHNAL
BUSINESS DEVELOPMENT MANAGER
Natalie has worked within the outsourced contact centre and fulfilment industry for over ten years and has been with Spark since 2002. She joined the team as a Partner Manager, looking after some of our key client accounts and moved into the role of Business Development Executive in December 2006.
Since then, Natalie has been instrumental in refreshing and improving Spark's sales strategies and success rates and as a result of which, moved into the role of Business Development Manager in January 2009.
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BEVERLEY ORD
PROJECT MANAGER
Bev has been with Spark since December 1998. Having previously managed our Operational Administration team, she moved to the role of Project Manager in 2005.
Bev is now responsible for managing all implementation project plans for new business before handing over to our Partner Management team. She is also responsible for managing business migration plans on behalf of Spark and our clients. |
STEPHANIE DUGGAN
FINANCIAL CONTROLLER
Steph joins the Spark team after qualifying as an ACCA accountant with Baker Tilly – a Mid Tier accountancy firm, where she had been promoted during her employment to Business Services Manager. Dealing primarily with owner managed business based in the North East across various sectors.
Steph has also worked at Home Group Limited – a leading Registered Social Landlord as the Group Management Accountant where she was responsible for internal and external reporting of the Group's financial performance. |
MARTIN STITT
SENIOR BUSINESS ANALYST
Martin is Senior Business Analyst within our IT department, working within the Spark development team to provide business systems solutions for our client base. Martin joined Spark in June 1998 in a Support Analyst position and has gained extensive experience and expertise within the fulfilment and home shopping side of our business.
His current responsibilities include the project management, development, implementation and support of existing and customised
IT solutions. |
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EDWARD DUFFY
HUMAN RESOURCES MANAGER
Edward heads up our Human Resources team and is responsible for all training and development, recruitment and selection and employee relations.
Edward brings to Spark broad knowledge and experience from both the public and private sector and from outsourced Human Resources provision. |
ANDREW PULLAN
FULFILMENT OPERATIONS MANAGER
Andrew joined the team in October 2003 as Warehouse Manager where his main responsibilities were to maintain and improve service levels and client satisfaction. With over 17 years experience in warehousing and distribution and has worked for blue chip companies such as Asda and Sainsburys,
Andrew is skilled and experienced in bonded warehousing and is qualified in logistics distribution. He is also responsible for Health & Safety at Spark and holds an NEBOSH certificate. |
VIVIEN GALLAGHER
FULFILMENT OPERATIONS MANAGER
Viv came to Spark in 1998 as a Team Leader for one of our large mail order clients. Since then, she has progressed through the ranks to Operations Manager, where her current responsibilities consist of the day-to-day management of our home shopping operation in our dedicated Toys R Us fulfilment facility.
Until recently, Viv also had responsibility for our Quality Management System, which she introduced in 2000, managing the incorporation of ISO accredited procedures throughout the entire business. |
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BARRY STIEFEL
CHAIRMAN
In 2002, Barry was appointed a consultant to Primedia Limited, a South African quoted company with various interests in the UK. The purpose of the appointment was to provide assistance to the various Managing Directors of the companies and to be a liaison link back to head office. One of these companies was Spark Response Limited. In early 2003 Primedia decided to sell Spark to a consortium, led by Mr. Stiefel who is our Chairman.
Previously Barry was the founder of Meridian Vat Corporation Limited, an organisation that operated in 25 countries around the world, employing 450 people and representing 13000 clients many of which were in the Fortune 500 and were leading multinationals. Meridian became the largest business outsourcing company focused exclusively on the recovery of VAT and was acquired by The Profit Recovery Group, a Nasdaq company in 1999.
Barry is an accountant by profession and has extensive experience in Trade finance, financial services and the timber trade. |
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