Spark Response - Outsourced Contact Centre and e-Commerce Fulfilment Services UK

QUALITY POLICY

Spark has a dedicated Quality Team, responsible for maintaining and controlling our Quality Management System, ensuring that all business procedures conform to the ISO 9001:2000 standard, and a team of Departmental Auditors constructively evaluate all internal processes.

It is our policy to enhance customer satisfaction by delivering our promises, whilst striving to continually improve the quality of our service. Quality checks are completed for all operational processes from order taking to the despatch of goods ensuring that adequate controls are in place. Detailed work instructions have been written ensuring there is no ambiguity surrounding key processes. Through continuous communication to department representatives, relevant quality documentation is available to all staff at all levels. Our Senior Management Team demonstrates their commitment to the Quality Management System by reviewing its effectiveness, suitability and adequacy on a bi-annual basis.

ISO 9001:2008 Certificate number 02700

ENVIRONMENTAL POLICY

Environmental Policy & Objectives
Spark Response is committed to reducing their carbon footprint and becoming a greener business and operates a fully ISO 14001:2004 accredited Environmental Management System.

Our Policy

It is the policy of Spark Response Limited to conform to specified standards of quality, reliability and performance, and to continually seek to improve environmental performance, by implementing an Environmental Management System (EMS).

The Policy embraces the Company's relationship with customers and suppliers, with who processes and procedures will be promoted to be of mutual benefit and promote better environmental practices.

Key Objectives of the Policy

The following objectives are laid down as guidelines for all staff and
sub-contractors employed or on company business:

To comply with the requirements of environmental legislation and approved codes of practice.
To dispose of any waste materials to meet legislative requirements and show concern for the environment.
To review, audit and act upon environmental reports and draw up improvement plans where problems are identified.
To raise awareness, encourage participation and train employees in environmental matters.
To reduce pollution, emissions and waste.
To regularly review the policy for its relevance and effectiveness

Aspects & Impacts

Waste – All waste will be segregated upon disposal and all recyclable waste will be disposed of in a socially responsible fashion.

Packaging – Ensure that all packaging is disposed of in a socially responsible fashion. And that all packaging suppliers are aware of our environmental policies and support them where possible. All aspects of Spark Response's packaging will also be reviewed periodically to ensure any recycled packaging solutions can be utilized where possible.

Energy Usage – Energy usage will be reviewed on a quarterly basis to ensure usage is kept to a minimum where possible. Tours of the site at frequent intervals will ensure that all heating/air conditioning usage etc is used appropriately.

ISO 14001:2004 Certificate number 32E00270

CORPORATE SOCIAL RESPONSIBILITY

Spark Response is committed to meeting the aspirations set out in our Quality, Environmental and Health and Safety policies. In so doing we will adopt procedures, guidelines and best practice which recognise our social, economic and environmental responsibilities so as to demonstrate to our stakeholders through our statements and performance that our organisation is committed to delivering value to society.

We will endeavour to:

Adhere to all policies, procedures and guidelines set by the business ensuring that best practice is
followed at all times

Set standards for employees to ensure they act ethically, professionally and with integrity at all times

Ensure employees are provided with a safe, secure and environmentally friendly place of work thus
complying with our Environmental Management System (EMS)

Promote and encourage partnerships with local stakeholders to ensure we are meeting (and that they
are aware of) our environmental and social objectives and targets

Seek to achieve a high level of business performance while delivering value for money to our clients but
also ensuring that any risk is managed by the business

Be open and honest with our stakeholders regarding our performance, targets and visions

All content ©2011 Spark Response Limited. Registered office as above. Registered in England (3732746).
Photography and video by Saša Savić. All models depicted were employees of Spark Response at the time of the photo/video shoot.