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Millennials make up 25% of the UK population, and as such are a very valuable customer base. Our guide will describe the ways many contact centres fail millennials, using real life examples, and suggest three ways to win back this group of seemingly loyal customers.
For eCommerce retailers, improving the customer experience delivers various benefits, such as customer acquisition, improved loyalty, more regular purchases, and also, reduced costs. Savings can be made from incurring fewer contacts via the customer service centre, reducing the workload, and ultimately, the headcount.
Our guide for brands and retailers identifies the key customer service functions typically outsourced by the retail sector, and describes the benefits of doing so. The guide will highlight the key factors to consider when selecting a possible partner, before suggesting a process to follow when choosing a customer service provider.
In less than one working hour, Spark Response jumped into action to help a slimming product retailer manage customer services after they received front page national media coverage of their product. Learn how we did it.