Terms and Conditions

We want you to enjoy your visit to www.sparkresponse.com and we try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the following Terms of Use, which take effect on the date when you first use the site.

The Spark Response site has been created primarily for visitors and customers in the UK and Northern Ireland. We make no representation or warranty to visitors from countries outside these countries.

Without prejudice to your statutory rights the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided ‘AS IS’ and on an ‘IS AVAILABLE’ basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.

In no event will Spark Response be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products advertised on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.


Statement of Intent

Some sections of this website may ask you to provide us with your personal details, for example: name, address, phone number etc. This is to enable us to carry out the requested service for you such as an enquiry or a call back for which we need the details to get back in touch with you.

Use and storage of your personal information

The information you provide to us will only ever be used by Spark Response for whatever purposes our relationship with you entails. It will never be passed on to any third parties or used for any other reason without your consent.

Access to your personal information

You have the right to request a copy of the personal information Spark Response holds about you and to have any inaccuracies corrected. Please call 0800 328 5880 and ask to speak to the IT Manager.


In our effort to provide you with services customised to your interests, we use “cookies” to assist in the collection of information. A cookie is a small data file containing information that is sent to your browser from a web server and stored on your computer’s hard drive.

Tracking information such as cookies is also used to create aggregate reports on user demographics and traffic patterns on the Site, and may be provided to our partners, advertisers and other third parties for any business purpose. We also collect IP (Internet Protocol) addresses to analyse trends, administer the Site, track a user’s movement, and gather broad demographic information for aggregate use.

As part of Spark eCommerce Group, Spark Response, and Spark Etail efforts to streamline your experience on the Site, we use cookies, IP address and browser data to: access your account information (stored on our computers) in order to deliver better and more personalised services; identify which areas of the Site you have visited; and control the display of ads.

If you don’t want cookies, you change your settings to disable cookies on most Web browsers.  However, if you set your browser to refuse cookies, you will not be able to complete your transaction in our Shop.  If you leave cookies turned on, please ensure you sign off when you finish using a shared computer.


All rights, including copyright and database right, in the Spark Response website and its contents, are owned by or licensed to Spark Response, or otherwise used by Spark Response as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Spark Response or the copyright holder or in accordance with the Copyright, Designs and Patents Act 1988.

Spark Response reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Spark Response reserves the right to monitor submissions to the site and to edit or reject any submissions.


All names, images, logos identifying Spark Response are proprietary marks of Spark Response. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Liveroom does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders’ rights.

External links

Spark Response does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of Spark Response and you visit entirely at your own risk.


These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.

If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms and Conditions shall remain in full force and continue to be binding and enforceable.

Spark Response reserves the right to change any of its terms and conditions at any time by posting changes online.

If you do not accept these Terms in full, you must stop using this website immediately.


Company Registration Number: 3732746

Place of Registration: England

Registered Office: Unit 1, Follingsby Avenue, Follingsby Park, Gateshead, NE10 8HQ